1. About This Policy

This Privacy Policy explains how Newy Rubbish Removal ("we", "us", "our") collects, uses, stores, and discloses personal information when you visit our website, request a quote, or book a service.

‍ ‍

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name, address, phone number, and email address

• Details about the rubbish removal job (type and approximate amount of rubbish, and photos if you choose to provide them)

• Booking details, including your preferred date and time

• Payment card details, which are collected and stored directly by Stripe (see clause 5 — we do not store your full card details ourselves)

• Any information you provide when contacting us directly, such as through our contact form, phone, or email

‍ ‍

3. How We Collect Your Information

We collect personal information when you:

• Fill out a booking form through our website (powered by Squarespace Scheduling/Acuity)

• Submit an enquiry through our contact form

• Contact us directly by phone or email

‍ ‍

4. How We Use Your Information

We use your personal information to:

• Provide and manage your booking, including confirming your job and communicating about arrival times

• Process payment for completed jobs via Stripe

• Respond to enquiries and provide customer support

• Meet our legal and accounting obligations (for example, retaining invoices for tax purposes)

‍ ‍

We do not sell or rent your personal information to third parties.

‍ ‍

5. Payment Information and Stripe

When you book online, your card details are entered directly into Stripe, a PCI-DSS compliant third-party payment processor. Stripe processes and stores your full card details on their own secure systems — we do not receive, see, or store your complete card number on our own systems at any point. Your card is held to confirm your booking and is charged only after your job is complete and the final price has been confirmed with you.

Stripe's handling of your payment information is governed by their own privacy policy, available at stripe.com/privacy.

‍ ‍

6. Third-Party Service Providers

We use the following third-party services to run our business, each of which may collect or process your personal information on our behalf:

• Stripe — payment processing (see clause 5)

• Squarespace Scheduling (Acuity) — booking and appointment management

• Squarespace — website hosting

‍ ‍

Some of these providers may store or process your information on servers located outside Australia. By providing your personal information, you consent to this information being disclosed and stored overseas as part of the normal operation of these services.

‍ ‍

7. Cookies

Our website, hosted on Squarespace, uses cookies to support core site functionality and may use analytics cookies to understand how visitors use the site. You can control or disable cookies through your browser settings, though this may affect how the site functions.

‍ ‍

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Payment information is handled entirely by Stripe under their own security standards, not stored or secured by us directly.

‍ ‍

9. How Long We Keep Your Information

We retain booking and invoice records for as long as required to meet our accounting and tax obligations.

‍ ‍

10. Accessing and Correcting Your Information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details in clause 14.

‍ ‍

11. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

‍ ‍

12. Children's Privacy

Our services are intended for adults booking rubbish removal services. We do not knowingly collect personal information from children.

‍ ‍

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version published on our website at the time is the current version.

‍ ‍

14. Contact Us

Questions about this policy, or requests relating to your personal information, can be sent to [contact email/phone — same as Contact page].