Terms & Conditions

1. About These Terms

These Terms & Conditions govern the rubbish removal services provided by Newy Rubbish Removal ("we", "us", "our") to any person or business that books a service through our website or otherwise engages us ("you", "the customer"). By booking a service, you agree to these terms.

2. Our Services

We provide rubbish removal services in Newcastle, NSW and surrounding areas as listed on our Service Areas page. Pricing is based on load volume (cubic metres), as displayed on our Pricing page, and is subject to confirmation on the day of service.

3. Quotes and Estimates

The price shown when booking online is an estimate based on the load size you select. The final price is confirmed on-site once our team has assessed the actual volume and weight of your load. If the final load differs materially from your estimate, we will confirm the revised price with you before completing the job and before your card is charged.

4. Bookings and Payment

  • A valid card is required to confirm your booking. Your card will not be charged at the time of booking.

  • Your card will be charged only after the job is complete and the final price has been confirmed with you.

  • Prices displayed exclude GST unless stated otherwise; GST will be added to your final invoice.

  • Weight allowances are calculated at 75kg per cubic metre. If your load is significantly heavier or larger than booked, an additional fee will apply. We will always confirm this with you and get your agreement before your card is charged — nothing is billed without your knowledge.

5. Special Items

The following items incur an additional per-unit fee, charged on top of your load price, due to special handling or disposal requirements:

  • Batteries (lead-acid/car)

  • Fridges, freezers and air conditioners

  • Gas bottles

  • Mattresses

  • Tyres

6. Cancellations and Rescheduling

We require at least 24 hours' notice to cancel or reschedule a booking. Cancellations or reschedule requests made with less than 24 hours' notice will incur a cancellation fee, as your booking slot is reserved specifically for you and unavailable to other customers in that window.

7. Customer Responsibilities

You agree to:

  • Provide safe and reasonable access to the rubbish for collection.

  • Accurately describe the type and approximate quantity of rubbish when booking.

  • Ensure the rubbish does not include any prohibited items (see clause 8).

8. Prohibited Items

We are unable to remove the following items, as they legally require handling by a licensed specialist:

  • Asbestos

  • Paints, oils and chemicals

  • Liquid or wet waste

  • Fuels and flammable materials

  • Medical and biohazard waste

  • Anything explosive

If prohibited items are found in your load, we reserve the right to decline removal of those items and adjust the price accordingly.

9. Disposal of Waste

Once collected, rubbish becomes the responsibility of Newy Rubbish Removal for disposal. We aim to recycle or donate reusable items where possible and dispose of remaining waste in accordance with relevant NSW waste management regulations.

10. Liability

  • We take reasonable care when accessing your property and removing items, but we are not liable for pre-existing damage or damage arising from obstructed or unsafe access that was not disclosed at the time of booking.

  • Nothing in these terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

11. Privacy

Information collected during booking (name, address, contact details, payment information) is used solely to provide our services and is handled in accordance with our Privacy Policy. [Note: if there isn't a separate Privacy Policy page yet, that's a real gap — Squarespace Scheduling/Acuity and Stripe both require one, and it's a legal requirement in Australia for any business collecting personal information online.]

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in effect at the time of your booking applies to that booking.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia.

14. Contact

Questions about these terms can be sent to info@newyyardmaintenance.com.au